Grievance Redressal

Complaints here reach a human with authority to act — and complaint patterns feed directly into whether a lender stays on this platform.

The escalation ladder

1. KredBaba grievance officer — form below or grievance@kredbaba.com. Acknowledgement in 24h. Officer name and phone: [VERIFY — to be appointed before launch].
2. The lender's grievance officer — every lender page on this site lists the official contact; loan-specific complaints usually resolve fastest there.
3. RBI Integrated Ombudsman — cms.rbi.org.in if unresolved in 30 days.
4. Harassment or an unregistered app? RBI Sachet portal + cybercrime helpline 1930 — and tell us; we'll delist and warn others. Full playbook: harassment guide.